like my colleague Tiphaine mentioned in her reply,HubSpot recognizes users with the help of a cookie that is placed in the user's browser. If it can find this cookie, it will not challenge the user to confirm their login again. "However, if there are extensions or settings that may be clearing your browser cookie daily, you would be seeing the log in code request often."
Can you please check if 3rd party cookies are enabled in your browser? In Chrome, this would look like this:
Can you also check if a browser extension might be blocking or clearing cookies?
We also recommend to set up 2 factor authentication, where you can select which device you wish to use to authenticate and also prevent login confirmations by selecting Don't ask me again on this computer when logging in.
I'm having the same issue. When I started a chat, hubspot suggested I defer to this community thread as a resolution to my problem after providing screenshots and stating the issue. Seems like ya'll haven't gotten the support you need either.
HubSpot users of our company start to have the same issue. It is very annoying for them, even though they log in from the very same computer at the very same office location. No changes in place, hardware, software or IP.
if you are logging in from an unrecognised device, we'd send you this email to confirm your login. Once the process is completed, HubSpot should drop a cookie in your user’s browser. As long as that cookie remains - HubSpot will not challenge the user to confirm their login again. However, if there are extensions or settings that may be clearing your browser cookie daily, you would be seeing the log in code request often.
While it isn't possible to remove this security feature, if you're asked to confirm your login often, consider enabling two-factor authentication. You can have that set up from your portal security settings. With 2FA enabled, you can verify your login with your mobile device instead of email. You'll then have the option to prevent login confirmations by selecting Don't ask me again on this computer when logging in.
If you're still running into issues I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able further information about this.
déc. 23, 20202:32 AM - modifié déc. 23, 20202:33 AM
Anoying login access code
I have the same issue, although I am using the same device for the last 5 years to access Hubspot, few months ago, it also started asking me to enter verification code each time I sign-in and the message I receive is as below
"We noticed you're logging in from a new device or browser. We're just making sure it's you. We've sent a single-use code to your email address. Please enter your log in code below to access your account. Your code will expire if not used promptly."
I am new to Hubspot and i am getting the same issue.
I have spent the last 5 hours trying to get hubspot working and I fail on nearly every aspect of setting it up.
I have had to use the code to log back in a few times already this morning, took 20 to 30 minutes to get the email.
The last time I went to lunch when I came to log back in it said my login was different and that i should receive a new code by email. I have now been waiting 2 hours and still no code, i have hit the Request another code about 8 tiems and still nothing.
So I was jsut reviewing this for my use and then to start onsellign to my cleints. After this debarcle why woud i ever recomend this to anybody.
SO FRUSTRATING, I CAN'T EVEN GET BACK IN. HELPPPPPPP
I had the same basic experience - Hubspot started prompting for login code being mailed to my default email - and while I've alwasy received the email and been able to log in, that doesn't reduce the annoyance factor. How do we turn this "feature" off? I had a lengthy chat session back in Sept. where the recommendation was "turn on 2FA and click the 'don't ask me again' box when you log in the first time". I tried that, but Hubspot invokes 2FA hence requiring entering the code sent via SMS every time regardless. Just to be thorough, I disabled 2FA this AM - no documentation for how but I correctly guessed that diabling SMS would eliminate it. And surprise, surprise, I"m reverted to receiving an email with "Hubspot login code" that is just as annoying as ever. These navigational changes - not communicated about in advance, and not provided with opt out paths - are causing my users to stop using Hubspot, undermining our desire to apply CRM and sales discipline to a small company that wants to grow. Is that somethign Hubspot really wants to result - across a growing subset of your user base?I've am now spending more time interacting with various Hubspot "features" that used to be seamless than I am doing productive work for my company. Over the past couple of days I've started posting in the community because Hubspot (the company) has demurred from taking up the issues (this is one of a couple) that I've raised. You have to support your product, or people will leave it.