Anoying login access code

[FredBou]

Hey Hubspot friends,

I am not new to Hubspot, been using it since 2015 but lately everytime I am trying to log in it keep asking me for a code that I receive in my email.

I have been trying everything in the knowledge base and still can't get rid of that code request. Email with the code take forever to arrive..... anyway.  I need your help to resolve that issue please!

Thanks

Fred

[TSombini]

Hi There,

I got a reply from the HS team saying... "We noticed you're logging in from a new device or browser. 

I am afraid to say that my login is always from the same computer, which is why I get annoyed with the access code. 

Can we fix that? 

Thank you

[MiaSrebrnjak]

Hi @TSombini,

like my colleague Tiphaine mentioned in her reply, HubSpot recognizes users with the help of a cookie that is placed in the user's browser. If it can find this cookie, it will not challenge the user to confirm their login again. "However, if there are extensions or settings that may be clearing your browser cookie daily, you would be seeing the log in code request often." 

Can you please check if 3rd party cookies are enabled in your browser? In Chrome, this would look like this: 

Can you also check if a browser extension might be blocking or clearing cookies?

We also recommend to set up 2 factor authentication, where you can select which device you wish to use to authenticate and also prevent login confirmations by selecting Don't ask me again on this computer when logging in.

I hope this helps!

Cheers
Mia, Community Team

[TSombini]

Hi Mia, 

Thank you for your clarification. I noticed it happened when I "clean" cookies; however, it is still annoying because I need to clean the cookies daily... but helpful answers 🙂

Thank you

[JPomerenke]

I really do not get the point of these forums if the community team is just going to keep copying and pasting the same thing from the same public document. 

Just say, "No, we can't fix it."

[JPomerenke]

If you're asked to confirm your login often, consider enabling two-factor authentication. 

I considered it and I don't want to do that. What are next steps?

[JPomerenke]

You'll then have the option to prevent login confirmations for 30 days by selecting Don't ask me again on this computer when logging in. 

Why can't the development team just do this for the basic authentication? Instead of pushing us to use our mobile device...

[JPomerenke]

Like the email code is already 2 factor authentication right? I don't understand how they aren't the same

[TSombini]

Agree this is pretty annoying.

[APA]

I'm having the same issue. When I started a chat, hubspot suggested I defer to this community thread as a resolution to my problem after providing screenshots and stating the issue. Seems like ya'll haven't gotten the support you need either. 

[rickdh]

Hi, we are also experiencing the same issue. Drives me mad. Even if I stop work and go to lunch and return and log back in it occurs again.

same computer, same browser same everything.

I am contemplating leaving because it drives me so mad constantly waiting for approval to log back in.

[Oliver75]

HubSpot users of our company start to have the same issue. It is very annoying for them, even though they log in from the very same computer at the very same office location. No changes in place, hardware, software or IP.

Is there a solution for this problem?