Sep 23, 2020 4:31 PM
Hey Hubspot friends,
I am not new to Hubspot, been using it since 2015 but lately everytime I am trying to log in it keep asking me for a code that I receive in my email.
I have been trying everything in the knowledge base and still can't get rid of that code request. Email with the code take forever to arrive..... anyway. I need your help to resolve that issue please!
Thanks
Fred
Apr 13, 2022 8:36 PM
Hi There,
Apr 14, 2022 6:18 AM
Hi @TSombini,
like my colleague Tiphaine mentioned in her reply, HubSpot recognizes users with the help of a cookie that is placed in the user's browser. If it can find this cookie, it will not challenge the user to confirm their login again. "However, if there are extensions or settings that may be clearing your browser cookie daily, you would be seeing the log in code request often."
Can you please check if 3rd party cookies are enabled in your browser? In Chrome, this would look like this:
Can you also check if a browser extension might be blocking or clearing cookies?
We also recommend to set up 2 factor authentication, where you can select which device you wish to use to authenticate and also prevent login confirmations by selecting Don't ask me again on this computer when logging in.
I hope this helps!
Cheers
Mia, Community Team
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Apr 18, 2022 9:35 PM
Hi Mia,
Thank you for your clarification. I noticed it happened when I "clean" cookies; however, it is still annoying because I need to clean the cookies daily... but helpful answers 🙂
Thank you
Apr 14, 2022 7:10 PM
I really do not get the point of these forums if the community team is just going to keep copying and pasting the same thing from the same public document.
Just say, "No, we can't fix it."
Apr 14, 2022 7:13 PM
If you're asked to confirm your login often, consider enabling two-factor authentication.
I considered it and I don't want to do that. What are next steps?
Apr 14, 2022 7:21 PM
You'll then have the option to prevent login confirmations for 30 days by selecting Don't ask me again on this computer when logging in.
Why can't the development team just do this for the basic authentication? Instead of pushing us to use our mobile device...
Apr 14, 2022 7:22 PM
Like the email code is already 2 factor authentication right? I don't understand how they aren't the same
Jan 11, 2022 11:34 PM - edited Apr 18, 2022 8:18 PM
Agree this is pretty annoying.
Dec 22, 2021 4:09 PM
I'm having the same issue. When I started a chat, hubspot suggested I defer to this community thread as a resolution to my problem after providing screenshots and stating the issue. Seems like ya'll haven't gotten the support you need either.
Jun 23, 2021 6:07 PM
Hi, we are also experiencing the same issue. Drives me mad. Even if I stop work and go to lunch and return and log back in it occurs again.
same computer, same browser same everything.
I am contemplating leaving because it drives me so mad constantly waiting for approval to log back in.
Jun 23, 2021 5:49 AM
HubSpot users of our company start to have the same issue. It is very annoying for them, even though they log in from the very same computer at the very same office location. No changes in place, hardware, software or IP.
Is there a solution for this problem?