Sep 23, 2022 10:25 AM
Maybe some of you had a similar problem and can help. When sending an e-mail, I receive the message shown in the photo. I have been using HubSpot for several years and this message came out a few days ago. I checked the email settings in the HubSpot and I only have my company's domain on the list.
Thanks for any suggestions.
Sep 23, 2022 11:51 AM
@Anettt I would ensure that the email in addition to the domain has not been added to the never log list. In addition, there are two spots to check a Never Log list:
Check out both and see if the domain or email address is on either.
Sep 26, 2022 7:52 AM
Thanks @chrisworqflow for yor help, I really appreaciate it. I checked both spots and it still not help in solving the problem. I will keep looking for an answer to my problem. Thanks again.
Sep 26, 2022 10:37 AM
@Anettt If you click the Never Log list link in the screenshot that you attached, does it take you to one of the links that I mapped out in the first message?
If it does, and the domain or email isn't present on those links. Then I would uninstall the Gmail extension and then reinstall it and see if it resets.
Sep 26, 2022 9:55 AM
Please refer to the following knowledge base article.
I hope it helps!