Alerts: Unassigned email conversation

[SDavis6]

Our sales team is receiving these notifications and not sure why.  I see that others have received this in the past but can't tell how it was resolved.  Any ideas on how to fix or what this issue means?

[karstenkoehler · Accepted solution]

Hi @SDavis6,

These sound like notifications for incoming emails sent to a connected email inbox.

Individual users can disable these notifications by clicking on the bell icon...

... and then the settings cog on the right:

Type "unassigned" into the search field and unselect the two checkboxes:

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

Let me know if you have any follow-up questions!

[RDixon72]

This option is gone from admin user defaults. 

[kvlschaefer]

Hi @RDixon72,

Thanks for reaching out to the Community!

If you are a Super Admin and have a Professional or Enterprise level subscription you should be able to create a Notification Profile for users in your account. The new unassigned email and chat conversations are available as options under the Notifications Profile.

Here's a screenshot from my account:

 

I hope this helps!

Best,

Kristen

[RDixon72]

Thank you, that's exaclty what I did. 🙂 

[RDixon72]

Perfect, that's exactly what I did. I appreciate you and your time.

[MSeitz15]

I am having the same issue. I followed the instructions above and turned off the notifications but am still getting them.