Account & Settings

SDavis6
参加者

Alerts: Unassigned email conversation

解決

Our sales team is receiving these notifications and not sure why.  I see that others have received this in the past but can't tell how it was resolved.  Any ideas on how to fix or what this issue means?

1件の承認済みベストアンサー
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Alerts: Unassigned email conversation

解決

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

元の投稿で解決策を見る

7件の返信
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Alerts: Unassigned email conversation

解決

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

RDixon72
参加者

Alerts: Unassigned email conversation

解決

This option is gone from admin user defaults. 

0 いいね!
kvlschaefer
コミュニティーマネージャー
コミュニティーマネージャー

Alerts: Unassigned email conversation

解決

Hi @RDixon72,

 

Thanks for reaching out to the Community!

 

If you are a Super Admin and have a Professional or Enterprise level subscription you should be able to create a Notification Profile for users in your account. The new unassigned email and chat conversations are available as options under the Notifications Profile.

 

Here's a screenshot from my account:

Screenshot 2023-06-14 at 3.34.51 PM.png

I hope this helps!

 

Best,

Kristen


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SB23
メンバー

Alerts: Unassigned email conversation

解決

Same issue but on starter plan; Please help!

0 いいね!
RDixon72
参加者

Alerts: Unassigned email conversation

解決

Thank you, that's exaclty what I did. 🙂 

RDixon72
参加者

Alerts: Unassigned email conversation

解決
Perfect, that's exactly what I did. I appreciate you and your time.
MSeitz15
メンバー

Alerts: Unassigned email conversation

解決

I am having the same issue. I followed the instructions above and turned off the notifications but am still getting them.

0 いいね!