Our sales team is receiving these notifications and not sure why. I see that others have received this in the past but can't tell how it was resolved. Any ideas on how to fix or what this issue means?
Individual users can disable these notifications by clicking on the bell icon...
... and then the settings cog on the right:
Type "unassigned" into the search field and unselect the two checkboxes:
Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.
Let me know if you have any follow-up questions!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Individual users can disable these notifications by clicking on the bell icon...
... and then the settings cog on the right:
Type "unassigned" into the search field and unselect the two checkboxes:
Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.
Let me know if you have any follow-up questions!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
If you are a Super Admin and have a Professional or Enterprise level subscription you should be able to create a Notification Profile for users in your account. The new unassigned email and chat conversations are available as options under the Notifications Profile.
Here's a screenshot from my account:
I hope this helps!
Best,
Kristen
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