Account & Settings

SDavis6
Participant

Alerts: Unassigned email conversation

SOLVE

Our sales team is receiving these notifications and not sure why.  I see that others have received this in the past but can't tell how it was resolved.  Any ideas on how to fix or what this issue means?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Alerts: Unassigned email conversation

SOLVE

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Alerts: Unassigned email conversation

SOLVE

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes