Account & Settings

SDavis6
Participant

Alerts: Unassigned email conversation

Résolue

Our sales team is receiving these notifications and not sure why.  I see that others have received this in the past but can't tell how it was resolved.  Any ideas on how to fix or what this issue means?

1 Solution acceptée
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Alerts: Unassigned email conversation

Résolue

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

7 Réponses
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Alerts: Unassigned email conversation

Résolue

Hi @SDavis6,

 

These sound like notifications for incoming emails sent to a connected email inbox.

 

Individual users can disable these notifications by clicking on the bell icon...

 

karstenkoehler_0-1642192739480.png

 

... and then the settings cog on the right:

 

karstenkoehler_1-1642192772479.png

 

Type "unassigned" into the search field and unselect the two checkboxes:

 

karstenkoehler_2-1642192808803.png

 

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. You'll find the same options here as shown above. A HubSpot employee also recorded a tutorial here.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

RDixon72
Participant

Alerts: Unassigned email conversation

Résolue

This option is gone from admin user defaults. 

0 Votes
kvlschaefer
Gestionnaire de communauté
Gestionnaire de communauté

Alerts: Unassigned email conversation

Résolue

Hi @RDixon72,

 

Thanks for reaching out to the Community!

 

If you are a Super Admin and have a Professional or Enterprise level subscription you should be able to create a Notification Profile for users in your account. The new unassigned email and chat conversations are available as options under the Notifications Profile.

 

Here's a screenshot from my account:

Screenshot 2023-06-14 at 3.34.51 PM.png

I hope this helps!

 

Best,

Kristen


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SB23
Membre

Alerts: Unassigned email conversation

Résolue

Same issue but on starter plan; Please help!

0 Votes
RDixon72
Participant

Alerts: Unassigned email conversation

Résolue

Thank you, that's exaclty what I did. 🙂 

RDixon72
Participant

Alerts: Unassigned email conversation

Résolue
Perfect, that's exactly what I did. I appreciate you and your time.
MSeitz15
Membre

Alerts: Unassigned email conversation

Résolue

I am having the same issue. I followed the instructions above and turned off the notifications but am still getting them.

0 Votes