Account & Settings

HBaumann
Member

Accounts deleted prematurely

SOLVE

I have an email notice for two free accounts that they are going to be deleted if I don't log in before September 7, 2021.

I log in and the accounts appear to already be gone. 

 

Screen Shot 2021-08-12 at 2.04.37 PM.png

I'm going to keep troubleshooting but seeing as others have gotten their accounts reactivated by posting the community forum. Hub ID: <ID removed> & Hub ID:<ID removed> I believe should both be associated with the email address I logged in as (as that's also the email I received the notifications at.)

I'm still within the window that it shouldn't have been deleted so I'm really questioning what's going on here...

 

0 Upvotes
1 Accepted solution
kvonloesecke
Solution
Community Manager
Community Manager

Accounts deleted prematurely

SOLVE

Hi @HBaumann 

 

Thanks for reaching out! Could you please submit the HubId information in this form here

 

Let us know if that works.

 

Kindly,

Kristen

 

 


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View solution in original post

0 Upvotes
AmandaH
Participant

Accounts deleted prematurely

SOLVE

Same experience here. Even the same dates and receiving multiple emails.

I submitted the form, thank you.

Afrokid
Member

Accounts deleted prematurely

SOLVE

I have the same issue - I have completed the form. 

kvonloesecke
Solution
Community Manager
Community Manager

Accounts deleted prematurely

SOLVE

Hi @HBaumann 

 

Thanks for reaching out! Could you please submit the HubId information in this form here

 

Let us know if that works.

 

Kindly,

Kristen

 

 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes
Afrokid
Member

Accounts deleted prematurely

SOLVE

I have the same issue - I have completed the form above too.

0 Upvotes
HBaumann
Member

Accounts deleted prematurely

SOLVE

Just came across another set of emails that I think are for those same accounts that say they will be deleted August 7th so maybe I am late enough for the deletion but I don't understand why I also have another set of emails saying September 7th instead. 🤷‍♀️

So reactivation of those accounts would be good...

0 Upvotes