Account migration query

[ENadeem]

Urgent HubSpot Question:

I’m working with an agency that currently has a HubSpot account with a significant outstanding payment. The company is considering leaving this account and moving to a new HubSpot account because the pending balance is very high.

My question: If they create a new account and shift their operations, will HubSpot penalize them for the outstanding payment on the old account, or are they safe to start fresh without facing consequences?

Any insights or experiences would be highly appreciated.

like if they connect same domains on the new account and same emails and everything

[karstenkoehler · Accepted solution]

Hi @ENadeem,

I'd be very surprised if HubSpot doesn't have systems in place to identify this kind of situation. Most SaaS companies have fraud prevention and accounts receivable teams that monitor for patterns like abandoning accounts with outstanding balances and immediately opening new ones - especially when it's the same company, same contacts, or same payment methods.

A few things to consider:

• HubSpot likely has standard due diligence procedures for new accounts, and unpaid debts don't just disappear by creating a new account
• Outstanding payments are typically pursued through collections processes, which can affect business credit and potentially lead to legal action
• Attempting to evade payment obligations by opening a new account could be viewed as fraud, which carries its own risks and consequences
• Even if a new account gets approved initially, HubSpot could suspend it later once they identify the connection to the unpaid account

The responsible approach would be to contact HubSpot directly about the outstanding balance - they may be willing to work out a payment plan or resolve the situation. Trying to circumvent payment obligations rarely ends well.

That said, I'm not a lawyer and this isn't legal advice - just sharing what seems like common sense based on how most B2B software companies operate. The agency should probably consult with legal counsel before making any decisions here.

Best regards

[BérangèreL]

Hi @ENadeem,

Thank you for raising this question and for the thoughtful discussion so far from @karstenkoehler.

I want to emphasize that HubSpot takes billing and account integrity seriously, and our systems are designed to ensure fair practices for all customers.
 

If there is an outstanding balance on an account, it will not simply disappear by opening a new account with the same company or contacts.

We encourage you to contact our billing team directly to discuss your specific situation and explore any potential solutions, such as payment plans or account migration options.
 

If you have further questions or need personalized assistance, please don’t hesitate to reach out, we’re here to help!
 

Thank you,
Bérangère

[karstenkoehler · Accepted solution]

Hi @ENadeem,

I'd be very surprised if HubSpot doesn't have systems in place to identify this kind of situation. Most SaaS companies have fraud prevention and accounts receivable teams that monitor for patterns like abandoning accounts with outstanding balances and immediately opening new ones - especially when it's the same company, same contacts, or same payment methods.

A few things to consider:

• HubSpot likely has standard due diligence procedures for new accounts, and unpaid debts don't just disappear by creating a new account
• Outstanding payments are typically pursued through collections processes, which can affect business credit and potentially lead to legal action
• Attempting to evade payment obligations by opening a new account could be viewed as fraud, which carries its own risks and consequences
• Even if a new account gets approved initially, HubSpot could suspend it later once they identify the connection to the unpaid account

The responsible approach would be to contact HubSpot directly about the outstanding balance - they may be willing to work out a payment plan or resolve the situation. Trying to circumvent payment obligations rarely ends well.

That said, I'm not a lawyer and this isn't legal advice - just sharing what seems like common sense based on how most B2B software companies operate. The agency should probably consult with legal counsel before making any decisions here.

Best regards

[ENadeem]

what is a way around then?

[karstenkoehler · Accepted solution]

@ENadeem the most obvious solution would be to make the outstanding payment. If you're asking for ways around that, I'm fairly certain they violate the community guidelines.