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Account deactivated

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lo1
New Member

Hi there,

 

We have only just found the email saying that after 120 days of inactivity, our free hubspot crm would be deleted (it went to our junk mail). Is there anyway that we could re-activate it, or because it's a few days after the designated time, the information in that account is gone forever? Thanks!

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Community Manager

Hi @lo1,

 

What is the portal ID of the portal you are wondering about? I only see one portal associated with your email address, which is currently active. 

 

As long as you log in and take action in the portal it will remain active. 

 

Thank you,
Jenny


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New Member

i also didnt see that email in spam.  i have been on another project and came back to check in and its all gone

 

can we get the he data back?

 

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Community Manager

Hi @guz843,

 

If you have the portal ID for your portal, I am happy to investigate this further.

 

Thank you,
Jenny


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