Account Reactivation

[TPMUK]

Hi,

I missed emails about our account being deactivated and if possible would like to get it reactivated. Its a free account for now so understand this may not be possible.

We're about to go live with a new website.

TIA

[TPMUK]

Sorry, the form just does not work. I've tried it in Chrome, Edge and Opera.

[karstenkoehler]

@kvlschaefer Could you double check?

[TPMUK]

Hi Karsten,

Thanks for persisting with the help. It appears the form had submitted all along and I'd submitted the request several times. A hubspot employee reached out to tell me via email that the account has been reactivated. 

The odd thing is the form itself does not give any indication that it has successfully submitted and I received no confirmation emails from Hubspot about account reactivation so you can see why I was confused.

Anyway, all sorted now so thanks fot your help!

[TPMUK]

Hi, tried chrome and edge and neither appear to work although I guess they're technically the same (chromium based) browsers? The page just refeshes with no indication as to whether the post has been submitted?

[karstenkoehler · Accepted solution]

Hi @TPMUK,

It sounds like you may have privacy-related extensions? Maybe try something rudimentary like Edge or a different device.

Best regards

[karstenkoehler]

Hi @TPMUK,

You can request the recovery of your account by submitting the form at the end of this post: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

Best regards!

[TPMUK]

Does this apply to free accounts? I tried filling in the form yesterday and it didn't appear to post?

[karstenkoehler]

Hi @TPMUK,

yes. You might want to try a different browser maybe?

Best regards