Account & Settings

MFondario
Participant

Account No Longer Exists

Résolue

My browser history shows i logged intot he account around a month ago. I had spent time setting it up the way I needed. Now when I log in it say I don't have an account.

0 Votes
1 Solution acceptée
KTownsend
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Account No Longer Exists

Résolue

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

Katie Townsend - Acquisition Consultant at BBD Boom

Voir la solution dans l'envoi d'origine

5 Réponses
LBrumbaugh
Membre

Account No Longer Exists

Résolue

It looks like this deactviation happend to me after just 30 days.  I do not link to recover through my email.  Is there a way to get Hubspot to send?

0 Votes
TiphaineCuisset
Gestionnaire de communauté
Gestionnaire de communauté

Account No Longer Exists

Résolue

Hi @LBrumbaugh 

 

Thank you for reaching out. 

 

Could you follow the steps of this article and if it doesn't change anything can you submit the form linked at the end of the article? Someone will be in touch!

 

Thank you

Best

Tiphaine


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0 Votes
KTownsend
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Account No Longer Exists

Résolue

Hi! Would you be able to provide a screenshot so I can look into this please? Thanks!

Katie Townsend - Acquisition Consultant at BBD Boom
MFondario
Participant

Account No Longer Exists

Résolue

SharedScreenshot.jpg

 

 

Thank you for your help!

0 Votes
KTownsend
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Account No Longer Exists

Résolue

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

Katie Townsend - Acquisition Consultant at BBD Boom