Account No Longer Exists

SOLVE
MFondario
Participant

My browser history shows i logged intot he account around a month ago. I had spent time setting it up the way I needed. Now when I log in it say I don't have an account.

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1 Accepted solution

Accepted Solutions
KTownsend
Solution
Member | Diamond Partner

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

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5 Replies 5
KTownsend
Member | Diamond Partner

Hi! Would you be able to provide a screenshot so I can look into this please? Thanks!

MFondario
Participant

SharedScreenshot.jpg

 

 

Thank you for your help!

0 Upvotes
KTownsend
Solution
Member | Diamond Partner

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

View solution in original post

LBrumbaugh
Member

It looks like this deactviation happend to me after just 30 days.  I do not link to recover through my email.  Is there a way to get Hubspot to send?

0 Upvotes
TiphaineCuisset
Community Manager

Hi @LBrumbaugh 

 

Thank you for reaching out. 

 

Could you follow the steps of this article and if it doesn't change anything can you submit the form linked at the end of the article? Someone will be in touch!

 

Thank you

Best

Tiphaine


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