Account & Settings

MFondario
参加者

Account No Longer Exists

解決

My browser history shows i logged intot he account around a month ago. I had spent time setting it up the way I needed. Now when I log in it say I don't have an account.

0 いいね!
1件の承認済みベストアンサー
KTownsend
解決策
トップ投稿者 | Elite Partner
トップ投稿者 | Elite Partner

Account No Longer Exists

解決

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

Katie Townsend - Acquisition Consultant at BBD Boom

元の投稿で解決策を見る

5件の返信
LBrumbaugh
メンバー

Account No Longer Exists

解決

It looks like this deactviation happend to me after just 30 days.  I do not link to recover through my email.  Is there a way to get Hubspot to send?

0 いいね!
TiphaineCuisset
コミュニティーマネージャー
コミュニティーマネージャー

Account No Longer Exists

解決

Hi @LBrumbaugh 

 

Thank you for reaching out. 

 

Could you follow the steps of this article and if it doesn't change anything can you submit the form linked at the end of the article? Someone will be in touch!

 

Thank you

Best

Tiphaine


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0 いいね!
KTownsend
トップ投稿者 | Elite Partner
トップ投稿者 | Elite Partner

Account No Longer Exists

解決

Hi! Would you be able to provide a screenshot so I can look into this please? Thanks!

Katie Townsend - Acquisition Consultant at BBD Boom
MFondario
参加者

Account No Longer Exists

解決

SharedScreenshot.jpg

 

 

Thank you for your help!

0 いいね!
KTownsend
解決策
トップ投稿者 | Elite Partner
トップ投稿者 | Elite Partner

Account No Longer Exists

解決

Hi, 

 

Unfortunately I think your account may have been deactivated  - this is unusual because HubSpot typically deactivates accounts after 120 days of inactivity but you mentioned you last accessed the account 30 days ago. However, the good news is that it can be recovered. 

 

Take a look at this article for more information: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account 

 

I hope this helps!

Katie Townsend - Acquisition Consultant at BBD Boom