Account Deleted

[KYA_CAR]

Hi,

My profile was deleted a few days ago due to inactivity in the past 30 days. I do have some HS Academy bootcamps starting tomorrow and would like to know if my account can please be restored along with my certifications. I believe the account deletion was on September 23rd, 2025. 

Email: yassinaitmaatallah@gmail.com

[karstenkoehler · Accepted solution]

Hi @KYA_CAR,

You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account

Best regards!

[karstenkoehler · Accepted solution]

Hi @KYA_CAR,

You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account

Best regards!

[KYA_CAR]

Hi Karsten. Thanks for getting back to me.

I did submit a request through the form ealier today and was notified by Eroxi Rodriguez from HubSpot Help that no account was found although you can see that I did have an account in the screenshot below. Is there any other approach I can take to resolve this?

 .

[karstenkoehler · Accepted solution]

@KYA_CAR this is a user-to-user community, I can't investigate this further – I'd recommend resubmitting the form and double checking all of the information you put in. If you enter your portal ID correctly, I would hope they're able to retrieve it.