Access alias emails from other accounts

[ecoyork]

We have some alias's i've added under my main admin account. I''m able to see all alias there, however our users do not see the alias.

How can i set the permissions so the users in our hubspot account or on a certain team "sales & marketing" can see those same alias drop downs i have setup under general->Email?

[karstenkoehler · Accepted solution]

Hi @ecoyork,

The personal email and aliases you're connecting under Settings > General > Email are only for you to see and access. There aren't any settings in HubSpot to share this access with other users.

If you want set up a shared email address to be accessible for other users, you would have to connect it as a conversations inbox: https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

Keep in mind that an email can only be connected in one of the two places, either as a personal inbox or as a shared conversations channel. You might run into issues if your primary email address is connected as a personal inbox and you're trying to connect aliases of this already connected inbox as a converations inbox.

Let me know if you have any follow-up questions!