Account & Settings

ecoyork
Member

Access alias emails from other accounts

SOLVE

We have some alias's i've added under my main admin account. I''m able to see all alias there, however our users do not see the alias.

 

How can i set the permissions so the users in our hubspot account or on a certain team "sales & marketing" can see those same alias drop downs i have setup under general->Email?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Access alias emails from other accounts

SOLVE

Hi @ecoyork,

 

The personal email and aliases you're connecting under Settings > General > Email are only for you to see and access. There aren't any settings in HubSpot to share this access with other users.

 

If you want set up a shared email address to be accessible for other users, you would have to connect it as a conversations inbox: https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

 

Keep in mind that an email can only be connected in one of the two places, either as a personal inbox or as a shared conversations channel. You might run into issues if your primary email address is connected as a personal inbox and you're trying to connect aliases of this already connected inbox as a converations inbox.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Access alias emails from other accounts

SOLVE

Hi @ecoyork,

 

The personal email and aliases you're connecting under Settings > General > Email are only for you to see and access. There aren't any settings in HubSpot to share this access with other users.

 

If you want set up a shared email address to be accessible for other users, you would have to connect it as a conversations inbox: https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

 

Keep in mind that an email can only be connected in one of the two places, either as a personal inbox or as a shared conversations channel. You might run into issues if your primary email address is connected as a personal inbox and you're trying to connect aliases of this already connected inbox as a converations inbox.

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.