A group user did not receive activation link.

CWVader · ‎dez 9, 2022

Hi,

I added a new user to our account. But this account didn't receive the activation link. And when I use the invitation link from HubSpot it asks me to fill in a code but I do not receive that one as well.

Maybe good to know it is a group email. But I added others as well and that went without hiccups.

karstenkoehler · ‎dez 9, 2022

Hi @CWVader,

HubSpot has a set of troubleshootings steps for this situation: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Can you review these steps and report back?

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

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karstenkoehler · ‎dez 9, 2022

Hi @CWVader,

HubSpot has a set of troubleshootings steps for this situation: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Can you review these steps and report back?

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

Did my post help answer your query? Help the community by marking it as a solution.

CWVader · ‎dez 9, 2022

Discover it was an internal problem. Excuses. All fixed now

karstenkoehler · ‎dez 9, 2022

No worries at all, @CWVader. If you want to make it easier for others to find these troubleshooting steps, you can help them by accepting my reply as a solution. I'd appreciate it!

Have a great weekend!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

Did my post help answer your query? Help the community by marking it as a solution.

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