A group user did not receive activation link.

[CWVader]

Hi, 

I added a new user to our account. But this account didn't receive the activation link. And when I use the invitation link from HubSpot it asks me to fill in a code but I do not receive that one as well. 

Maybe good to know it is a group email. But I added others as well and that went without hiccups. 

[karstenkoehler · Accepted solution]

Hi @CWVader,

HubSpot has a set of troubleshootings steps for this situation: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Can you review these steps and report back?

Best regards!

[CWVader]

Discover it was an internal problem. Excuses. All fixed now

[karstenkoehler]

No worries at all, @CWVader. If you want to make it easier for others to find these troubleshooting steps, you can help them by accepting my reply as a solution. I'd appreciate it!

Have a great weekend!