2FA not working

QKolff
Member

I have set up 2FA however when I try to log on it just lets me log on without going through the 2FA process.

 

Am I doing something wrong?

0 Upvotes
3 Replies 3
PamCotton
Community Manager

Hello @QKolff, could you please provide us more details on how your 2fa was set for you? I wanted to provide a knowledge base with more details.

 

  1. Reset your two-factor authentication 
  2. Two-factor authentication | Frequently Asked Questions 

Please ensure these steps are correct,  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you.

Pam

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0 Upvotes
QKolff
Member

Hello Pam,

Thank for reply.

I'm actually logging in through Gmail. Could that be the reason it's not working? I set up both SMS and Authenticator 2FA's, and both are not working. So I will click "Login through Gmail" and it just lets me log in without the 2FA steps. Not what I want.

 

Thank you,

Quinten

0 Upvotes
webdew
Top Contributor | Diamond Partner

Hi @QKolff ,

Even if you are logging with your gmail, this shouldn't have happened. Try one thing, remove the 2fa if you ahve set any, clear cache and try to set it up again. Check this article with videos: How you can set up two-factor authentication for your HubSpot login (webdew.com).

Hope this helps!


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