Account & Settings

katherineladue
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

2FA /Automatic log-out has been out of control lately

SOLVE

Is there a reason why HubSpot has been logging me out every 15-20 minutes lately? No one else has access to my account and it's definitely not inactive. Is there a new setting I need to change to prevent this from happening? I have never once selected the option for "Ask me for 2FA every time I log in", and every single time I ask the system to remember me, but lately I have to log in with 2FA several times a day, even in the middle of a session, I just get automatically logged out. 

1 Accepted solution
MiaSrebrnjak
Solution
Community Manager
Community Manager

2FA /Automatic log-out has been out of control lately

SOLVE

Hi @katherineladue & @Jnix284, I have an update for you! 

Our product team investigated this issue and it seems that a back end process was invalidating sessions for users who had been deactivated in one or more Hubspot accounts in the past. This resulted in multiple automatic log-out actions. 

This job is now completed and you should be able to log in and continue working uninterrupted. We apologize for the inconvenience and appreciate your understanding.

 

If you're still experiencing issues, please try capturing a HAR file (instruction here) or a video of the behaviour and send it to our Support team. If you don't have access to support, please send me the information in a direct message via my Community profile. Thank you!

 

Mia, Community team 




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FYI: I am on my sabbatical leave until July 8 2024.

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9 Replies 9
DPearson5
Participant

2FA /Automatic log-out has been out of control lately

SOLVE

This has been happening to me for a few days as well. I find it happens when I go to specific areas, like my lists or if I try to edit properties. I was told by support to clear my cache/cookies and to try it in a different browser or incognito mode and it still does it.

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

2FA /Automatic log-out has been out of control lately

SOLVE

@DPearson5 mine wasn't that predictable, but thankfully it is resolved now. If yours isn't, I would tag Mia and have her double check for you.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

MiaSrebrnjak
Solution
Community Manager
Community Manager

2FA /Automatic log-out has been out of control lately

SOLVE

Hi @katherineladue & @Jnix284, I have an update for you! 

Our product team investigated this issue and it seems that a back end process was invalidating sessions for users who had been deactivated in one or more Hubspot accounts in the past. This resulted in multiple automatic log-out actions. 

This job is now completed and you should be able to log in and continue working uninterrupted. We apologize for the inconvenience and appreciate your understanding.

 

If you're still experiencing issues, please try capturing a HAR file (instruction here) or a video of the behaviour and send it to our Support team. If you don't have access to support, please send me the information in a direct message via my Community profile. Thank you!

 

Mia, Community team 




Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings


FYI: I am on my sabbatical leave until July 8 2024.
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

2FA /Automatic log-out has been out of control lately

SOLVE

Awesome, thank you @MiaSrebrnjak !


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

katherineladue
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

2FA /Automatic log-out has been out of control lately

SOLVE

Yay!! Thank you so much! 

Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

2FA /Automatic log-out has been out of control lately

SOLVE

@kvlschaefer @TiphaineCuisset  FYI on a login issue happening today.

 

I was also logged out 22 times today, sometimes 2-3 times in a row immediatly after completing 2FA, then a few hours would go by and it would happen again out of no where.

 

I lost a lot of work today, with being in the middle of emails/chats and having to start over after logging back in.

 

I use the remember me option, and the only time this is ignored is if a client deactivates access or activates access, both of these prompt a new login (frustrating and annoying, but understandable) - this was not the case today.

 

Any insights?

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

2FA /Automatic log-out has been out of control lately

SOLVE

The issue is still persisting for me today, I have reached out to HubSpot Support for assistance.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

MiaSrebrnjak
Community Manager
Community Manager

2FA /Automatic log-out has been out of control lately

SOLVE

Hi @katherineladue & @Jnix284, I can help with this as well!

Thank you for flagging and contributing to this thread, I apologize for the negative impact this is having on your work. 

 

Our product experts are currently investigating this issue, I'll update this thread as soon as I have more information!   

 

Thank you,

Mia, Community team




Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings


FYI: I am on my sabbatical leave until July 8 2024.
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

2FA /Automatic log-out has been out of control lately

SOLVE

Thank you so much for the update @MiaSrebrnjak , I'm glad to know they're working on it!


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin