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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Discussion Announcement
11 upvotes
47 Replies
BérangèreL
Community Manager
March 05, 2026
Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more
jgottapu on March 09, 2026
Urgent: HubSpot Academy Certificates Not Updating After Name Change
Hi HubSpot Community, I need urgent assistance with my HubSpot Academy certifications. I recently updated my first and last name in my HubSpot profile, following all instructions on HubSpot Academy FAQ . Despite updating my profile and: Loggi read more
Reply Discussion Inbound Certification
0 upvote
1 Reply
SamTassey
Community Manager
March 10, 2026
Hi @jgottapu , Welcome to the Community! I'm happy to help out with this. Looking into your profile, I see that your HubSpot User Account...read more
Solved
Jupiterz on March 09, 2026
Inbound Certificate > Transcript Errors
Hello! I've just started the Inbound Certificate. I listen to the video while I also follow along with the transcript. So far I've encountered 2 issues with the transcript Understanding the Fundamentals of Inbound . Video 1, Page 2: The read more
Reply Discussion Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
March 10, 2026
Hi @Jupiterz and welcome, we are so glad you are here! Thanks so much for your valuable feedback, I'll pass it along internally! Have a wonderf...read more
xxByBird on March 09, 2026
Problemas com o exercício de Filtro Sales Hub
Esse é um novo post pois não resolveram meu problema ainda, vai completar 1 mês e não consigo pegar meu certificado do Sales Hub pq o exercício de filtro sempre dá erro, é o único exercíco que falta mas não consigo finalizar pq independente do filtr read more
Reply Discussion Sales Software
0 upvote
1 Reply
BérangèreL
Community Manager
March 10, 2026
Olá, @xxByBird , e obrigado por entrar em contato com a Comunidade HubSpot! Lamento saber que você ainda está tendo problemas com o exercício ...read more
SaeedAlsous on March 09, 2026
can't change my cetificate name
My HubSpot Academy certificate shows the wrong name even though I updated my account and Academy profile. Email: shoeboxjo.info@gmail.com Certification: [inbound sales ] Current name on certificate: “[shoebox n/a]” Correct name I want: read more
Reply Discussion Inbound Sales
0 upvote
4 Replies
SaeedAlsous
Participant
March 10, 2026
is it taking that much time?!
Solved
Rafay on March 06, 2026
Need to Change Name on Certificate
Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks
Reply Discussion Inbound Certification
0 upvote
1 Reply
chris-profitpad
Contributor | Platinum Partner
March 07, 2026
Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?
graywatson on March 06, 2026
Video captions only showing partial lines in multiple Academy lessons
I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c read more
Reply Discussion Inbound Certification
0 upvote
2 Replies
APernell
HubSpot Moderator
March 09, 2026
Hello @graywatson , Do you mind sharing a video of the issue? Thank you! The Academy team

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