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  • Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

    • Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see what's happening: 1. Collect a HAR file 2. Contact our Support Team. Here we have 2 options below: - If you are a paid customer , here is how to contact the Technical Support . - If you are a ...read more

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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Discussion Announcement
10 upvotes
32 Replies
LCarolan2
Participant
June 19, 2025
Same issue , same course.
LMeola on June 19, 2025
Certificate not loading.
I'm looking for any assistance, if possible. Recently completed the SEO certificate, but unfortunately, it won't load. Not sure what do as a result.
Reply Discussion Inbound Certification
0 upvote
0 Reply
LMeola on June 19, 2025
Certificate not loading
 Completed the SEO certificate but for some reason, it's not loading.
Reply Discussion Announcement
0 upvote
0 Reply
RViju on June 19, 2025
Missing Certificate
Hi HubSpot Community, I recently completed the Inbound Marketing course, including the final exam in full, and scored 47/60. I even received an email confirmation immediately after completing the test. However, when I log in to my HubSpot Academy p read more
Reply Discussion Inbound Certification
0 upvote
0 Reply
AndrewBradley on June 19, 2025
Didn’t Receive Inbound Certification After Passing Exam
Hi HubSpot Academy Support Team, I recently completed the Inbound Certification exam and scored 53 out of 60 , which should qualify me for certification. However, I haven’t received the certification yet and I believe there may have been a te read more
Reply Discussion Inbound Certification
0 upvote
0 Reply
JWisk on June 18, 2025
Page not found - "Get Marketing Hub Professional"
I've completed the entire course and exam for the Contextual Marketing certificate except for the Smart Text practical exercise. It is prompting me to upgrade to a Marketing Hub Professional account, but when I click the link to go there it says the read more
Reply Discussion Contextual Marketing
0 upvote
0 Reply
ASchwarze on June 18, 2025
SEO Certification Course
I was nearing the end of the SEO certification course and I logged in today to continue with it and I can't find anything. I can't find the course and it says I've only watched the first video. I've put a lot of time into this course and I'd really read more
Reply Discussion Content Marketing
0 upvote
0 Reply

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