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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
- Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see what's happening: 1. Collect a HAR file 2. Contact our Support Team. Here we have 2 options below: - If you are a paid customer , here is how to contact the Technical Support . - If you are a ...read more

BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Discussion Announcement

11 upvotes

36 Replies

asianmazing86

Member

June 23, 2025

Certification isn't loading and allowing me to download it or add to LinkedIn. I have downloaded HAR file what are my next steps?

JMayhew9 on June 24, 2025

Can't unenroll from course

I am trying to unenroll from the HubSpot Academy RevOps bootcamp, which I mistakenly enrolled in. (I already have a RevOps Certification). However, there is no available option to unenroll or remove it from my courses in progress section. Any h read more

Reply Discussion Inbound Certification

0 upvote

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VHaldankar on June 24, 2025

Seeking Mentor for Hands-on HubSpot CRM Training

Hi HubSpot Community, I’m preparing for a job that requires practical HubSpot CRM experience, and I need **hands-on mentorship** to accelerate my learning. Could someone experienced guide me or point me to the right person? Specifically, read more

Reply Discussion Email Marketing Inbound Certification

0 upvote

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Jamaltonu on June 24, 2025

Original name of KPI Value

I see on dashboard KPI value. But when I pull data on power BI, I do not see any column name "KPI Value" in deal table. What is the original source of KPI value? Thanks in advance

Reply Discussion HubSpot Design

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SBatchelor1 on June 24, 2025

Help with videos that keep freezing

Hello, I'm experiencing an issue when playing videos on HubSpot Academy - the videos freeze or glitch shortly after starting. After a few seconds of playback, the screen goes static and the video freezes completely. This happens consistently wi read more

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0 upvote

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MDonkanha on June 24, 2025

Exam passed but award not generated

Hello, I passed the Content Marketing Certification Course exam a few days ago and my award has still not been generated. I would like this certificate to download it. I have tried clearing my cache, using a different browser and logging o read more

Reply Discussion Inbound Certification

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pankhudijaiswal on June 24, 2025

certificate download issue

my digital marketing course is completed but i can't download my certificate , I have done everything but it is not loading . kindly resolve this

Reply Discussion Announcement Content Marketing Inbound Certification

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