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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
- Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see what's happening: 1. Collect a HAR file 2. Contact our Support Team. Here we have 2 options below: - If you are a paid customer , here is how to contact the Technical Support . - If you are a ...read more

BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Discussion Announcement

10 upvotes

36 Replies

asianmazing86

Member

June 23, 2025

Certification isn't loading and allowing me to download it or add to LinkedIn. I have downloaded HAR file what are my next steps?

JMayhew9 on June 23, 2025

Certification Stuck Loading

Hello there! I just completed the test for my RevOps certification. I passed the test, however the page has been saying " Hang tight while your certificate loads" now for well over an hour. I have tried refreshing the page. I don't want to navi read more

Reply Discussion Inbound Sales

0 upvote

0 Reply

HMayer on June 23, 2025

My Revenue Operations Course progress was erased

Hi. I've been taking the HubSpot RevOps course over the past few weeks. When I went back into my portal, the course didn't show up. It did not show up when I searched it either. The only way I was able to get to it was searching for it through my b read more

Reply Discussion Sales Software

0 upvote

0 Reply

RNeman on June 23, 2025

Certification not loading after passing Digital Marketing exam

Hi HubSpot Community, I recently completed and passed the HubSpot Digital Marketing Certification exam with a score of 54/60 , but the certificate is not loading. The screen keeps buffering and never finishes loading the certificate. I’ve tr read more

Reply Discussion Inbound Certification

0 upvote

0 Reply

Ncapuzzo on June 23, 2025

Can't download my certificate

I've just finished and passed the final exam but I can't access my Digital Marketing certificate.

Reply Discussion Email Marketing

0 upvote

0 Reply

SSahijwani on June 23, 2025

Credibility

I want to ask this question to the people of the Hubspot Community that do the Hubspot Academy courses hold good enough credibility for recruiters and companies to actually consider like Google, IBM, Microsoft or Facebook certifications?

Reply Discussion Academy

0 upvote

0 Reply

HolsF22 on June 23, 2025

Missing Progress in social media marketing course

Hello HubSpot Community, I have been working through the "Social Media Marketing" certification course on HubSpot Academy. Recently, the final exam disappeared from my account, and although I was able to get the course page back, all my completed l read more

Reply Discussion Inbound Certification

0 upvote

0 Reply

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