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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
- Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see what's happening: 1. Collect a HAR file 2. Contact our Support Team. Here we have 2 options below: - If you are a paid customer, here is how to contact the Technical Support . - If you are a fre ...read more

BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Discussion Announcement

10 upvotes

29 Replies

DRomano9

Member

June 12, 2025

I followed all the instructions and am still unable to download my certification, whats even more dissappointing is that I am forced to upgrade my pl...read more

GdelCarpio on June 13, 2025

Request for English Certificate - Gabriela del Carpio

Dear HubSpot Academy Team, I hope this email finds you well. My name is Gabriela del Carpio, and I recently completed the Inbound Sales certification in Spanish. I'm very grateful for the valuable knowledge gained through your program. I would read more

Reply Discussion Inbound Sales

0 upvote

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Shadab_Ali on June 13, 2025

Looking for a free certification course for HubSpot CMS Developers

I am new on HubSpot CMS platform. I am looking for a free certification course for HubSpot CMS Developers. I enrolled this course but no content available in this course. it's totally blank. Please enable this course for me. And suggest me what's ar read more

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0 upvote

2 Replies

Shadab_Ali

Member

June 13, 2025

Hello @BérangèreL HubSpot CMS for Developers Certification Course https://academy.hubspot.com/courses/cms-for-developers when I opened the link...read more

matiheilen on June 12, 2025

Passed inbound certification but the certificate hasn't been loaded

I finished the certification for hubspot inbound, but at the end of the test it just says " Hang tight while your certificate loads. " for the past 2 hours. I reload it and doesn't work. I tried in different browser, same issue. When I go to the "c read more

Reply Discussion Inbound Certification

0 upvote

0 Reply

MWiley70 on June 12, 2025

Certification not loading

Hello. I just finished my Inbound Marketing Certification, but my certificate will not load. It just keeps going in circles, and my profile says the couse is not completed. I have not been able to get in contact with anyone about this either. Please read more

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0 upvote

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pelinsusonmez on June 12, 2025

Cannot Access Digital Marketing Certificate

I've just passed the Digital Marketing course exam and the certificate won't load, has been stuck on " Hang tight while your certificate loads" for the past hour. Please send me PDF and PNG copies to my email.

Reply Discussion Inbound Certification

0 upvote

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Tuckera on June 12, 2025

SEO certificate won't load

I've passed the SEO certification but the certificate won't load and isn't appearing in my profile. I've logged out and back in, and cleared the cache in my browser but it's still not loading. Any help?

Reply Discussion Inbound Certification

0 upvote

2 Replies