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  • Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

    • Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see what's happening: 1. Collect a HAR file 2. Contact our Support Team. Here we have 2 options below: - If you are a paid customer, here is how to contact the Technical Support . - If you are a fre ...read more

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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Discussion Announcement
10 upvotes
27 Replies
GTulowa
Member
May 14, 2025
Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more
TKaran on May 15, 2025
hi
Hi, I'm Thaseekaran — a marketing and sales professional passionate about driving growth through smart strategies and meaningful connections. With a deep understanding of customer behavior and a results-driven mindset, I use HubSpot to turn data in read more
Reply Discussion Content Marketing
0 upvote
0 Reply
CWalbert on May 15, 2025
Can’t transfer certificates because job deleted my account
I have the pictures of when I screenshot it the certificates I was hired As a salesman at a technology service company in Crawfordsville, Indiana, When they fired me for no reason. Attempts to contact the company to cooperate has been futile, read more
Reply Discussion Announcement
0 upvote
0 Reply
KStorost on May 15, 2025
Certificates not Displayed
Hi, I took 3 certifications, but only two are displayed in my profile. Inbound Markeing is missing. Please support. Thanks!
Reply Discussion Inbound Certification
0 upvote
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vmay9 on May 14, 2025
Free course videos not loading
Hi everyone, I am trying to watch the videos and start the free courses but none of the videos are loading. I tried refreshing the page, using a different browser, turning off my ad blocker, switched to different wifis, but nothing is working. read more
Reply Discussion Content Marketing
0 upvote
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Paul_Tommo on May 13, 2025
My CMS development certificate
Hi there, I passed my exam for this certificate and submitted a link to a site I recently built in Hubspot last week, but I'm yet to receive my certificate. Can someone please help? Thanks in advance, Paul
Reply Discussion Hubl
0 upvote
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Melina-STL on May 12, 2025
Transfer Credentials w/o Access to Old Account
I achieved several HubSpot Academy certications while working for organization I no longer work for and would like to certications transfered to my personal HubSpot account, but I know longer have access to that organization email account. How do I read more
Reply Discussion Inbound Certification
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