Nurture Leads and Customers With HubSpot Track - Not Complete

lösung
Occasional Contributor

Hello, I have watched each of the Videos and completed the Lessons in the Nurture Leads and Customers with HubSpot Track, however, it still states that I have a few seconds remaining. I have gone through this track twice.

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Akzeptierte Lösung / Akzeptierte Lösungen

Akzeptierte Lösungen
Community Manager

Hey @sarahw 

 

we finally identified the source of the problem and provided a quick fix to the current situation. We are working on preventing the issue to happen again 

 

Could you please confirm whether the course is now seen as completed or not? It might be necessary to act on any of the content (e.g run a video or a quiz) in order to trigger an update.

 

Thank you

Sharon

11 ANTWORTEN 11
Community Manager

Hey @sarahw 

 

I've checked on the systems and appears that you have completed the Nurture Leads and Customers With HubSpot track. 

Could you please advise where you are seeing this information? If you could provide a screenshot it would be great.

 

Thank you

Sharon

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Occasional Contributor

Hi @sharonlicari , absolutely. See below.

 

Annotation 2019-07-10 081242.pngAnnotation 2019-07-10 081318.pngAnnotation 2019-07-10 081332.png

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Occasional Contributor

Any other ideas? It still shows a few seconds remaining...

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Community Manager

Hey @sarahw 

 

I will reach out my team about this. As soon I have an update I will come back to you

 

Thank you

Sharon

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Community Manager

Hey @sarahw 

 

I hope you are having a great day so far! I am wondering if you could advise if you still seeing the few seconds remaining?

 

Thank you

Sharon

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Occasional Contributor

Hi Sharon, I am not seeing the "few seconds remaining", however, the track is still showing under In Progress instead of Completed.

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Community Manager

Hey @sarahw 

 

I apologize for the delay response. My team was able to identify the issue and deployed a resolution. Please let me know if you are able to see the track as Complete. 

 

Thank you

Sharon

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Occasional Contributor

Hi @sharonlicari, it is still showing as I have a few seconds remaining in the course. I have logged out and back in as well as cleared cache/history.

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Community Manager

@sarahw Thank you for your fast response, could you please send me a new screenshot?

 

Best,

Sharon

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Occasional Contributor

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Community Manager

Hey @sarahw 

 

we finally identified the source of the problem and provided a quick fix to the current situation. We are working on preventing the issue to happen again 

 

Could you please confirm whether the course is now seen as completed or not? It might be necessary to act on any of the content (e.g run a video or a quiz) in order to trigger an update.

 

Thank you

Sharon