Nurture Leads and Customers With HubSpot Track - Not Complete

[sarahw]

Hello, I have watched each of the Videos and completed the Lessons in the Nurture Leads and Customers with HubSpot Track, however, it still states that I have a few seconds remaining. I have gone through this track twice.

[sharonlicari]

Hey @sarahw 

I've checked on the systems and appears that you have completed the Nurture Leads and Customers With HubSpot track. 

Could you please advise where you are seeing this information? If you could provide a screenshot it would be great.

Thank you

Sharon

[sarahw]

Hi @sharonlicari , absolutely. See below.

[sarahw]

Any other ideas? It still shows a few seconds remaining...

[sharonlicari]

Hey @sarahw 

I will reach out my team about this. As soon I have an update I will come back to you

Thank you

Sharon

[sharonlicari]

Hey @sarahw 

I hope you are having a great day so far! I am wondering if you could advise if you still seeing the few seconds remaining?

Thank you

Sharon

[sarahw]

Hi Sharon, I am not seeing the "few seconds remaining", however, the track is still showing under In Progress instead of Completed.

[sharonlicari]

Hey @sarahw 

I apologize for the delay response. My team was able to identify the issue and deployed a resolution. Please let me know if you are able to see the track as Complete. 

Thank you

Sharon

[sarahw]

Hi @sharonlicari, it is still showing as I have a few seconds remaining in the course. I have logged out and back in as well as cleared cache/history.

[sharonlicari]

@sarahw Thank you for your fast response, could you please send me a new screenshot?

Best,

Sharon

[sarahw]

[sharonlicari · Accepted solution]

Hey @sarahw 

we finally identified the source of the problem and provided a quick fix to the current situation. We are working on preventing the issue to happen again 

Could you please confirm whether the course is now seen as completed or not? It might be necessary to act on any of the content (e.g run a video or a quiz) in order to trigger an update.

Thank you

Sharon