Lost my certification work

Highlighted
New Member

Hi,

 

Earlier today I tried to sign into my account but HubSpot didn't recognise my email address. I then messaged HubSpot and then on Twitter to get some help, they said they couldn't find my email either. So, I resigned up and received an email from HubSpot saying that I signed up on 6th July and now I have signed in and have lost all the certification work I have done. How can I get it back?

 

Thanks

Kat

Reply
0 Upvotes
1 Reply 1
Academy Team

Hey @Kat,

Thanks for reaching out. When you are talking about the certification work, do you mean your progress through the videos or the certificate and badge? 

If it is just the video progress I'm afraid we can't retrieve that as it is tied to an email address. If you lost your badge and certificate we can swap those over if we can identify which email you took the exam with. Let me know which it is!

Best,

Julien

Reply
0 Upvotes