HubSpot Academy Support

celmer
Member

Invalid assessment login issue with certification

SOLVE
I just finished the course on Growth Driven Design and am trying to take the test to get the certification but there is some sort of assessment login error that I can't seem to correct and it does not happen on any of the other modules. 
 
Any ideas?
0 Upvotes
1 Accepted solution
Julien
Solution
Academy Team
Academy Team

Invalid assessment login issue with certification

SOLVE

Hey @celmer and @Oliver. We made some updates to the GDD content last night and it looks like the assessment password/entry hash was the one thing that did not get updated. I have gone in and fixed this so you should be ok to go in and take the exam now. 

 

Apologies for the inconvenience and let me know if you are still having trouble!

View solution in original post

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11 Replies 11
roisinkirby
HubSpot Product Team
HubSpot Product Team

Invalid assessment login issue with certification

SOLVE

Hey @celmer could you provide a screenshot of the error?

0 Upvotes
Oliver
Member

Invalid assessment login issue with certification

SOLVE

@roisinkirby

I think I have the same problem, please find attached the screenshot.

GDD test.png

Julien
Solution
Academy Team
Academy Team

Invalid assessment login issue with certification

SOLVE

Hey @celmer and @Oliver. We made some updates to the GDD content last night and it looks like the assessment password/entry hash was the one thing that did not get updated. I have gone in and fixed this so you should be ok to go in and take the exam now. 

 

Apologies for the inconvenience and let me know if you are still having trouble!

0 Upvotes
Marianilsen
Member

Invalid assessment login issue with certification

SOLVE
I am having the same problem with logging in. Am I supposed to use my HUB ID where is says assessment ID? I can't log in. It says invalid assessment login.
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Julien
Academy Team
Academy Team

Invalid assessment login issue with certification

SOLVE

Hey @Marianilsen,

The assessment ID should be automatically filled in for you if you are accessing the exam from your portal. If you try to access the exam by copy pasting the URL it won't work. Make sure that you are going to the exam from your portal.

 

If you try this and still are unable to access the exam can you let me know which exam you are having trouble with and provide me your HubID so I can take a look?

Best,

Julien

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roisinkirby
HubSpot Product Team
HubSpot Product Team

Invalid assessment login issue with certification

SOLVE

Thanks @Julien!

0 Upvotes
Leif
Participant

Invalid assessment login issue with certification

SOLVE

Having this issue.

0 Upvotes
Julien
Academy Team
Academy Team

Invalid assessment login issue with certification

SOLVE

Hey @Leif,

 

Sorry to hear that you are experiencing this issue! Would you mind providing me the assessment that you are trying to take as well as a link to how you are trying to take it?

 

Once I have these I can dig a bit more into what might be causing the issue.

Best,

Julien

Leif
Participant

Invalid assessment login issue with certification

SOLVE

Inbound Certification.

 

then the link is.. It is now okay. Wow.

https://hubspot.testcraft.com/Assess.aspx?guid=DD457173476F46C1BBEBFD325AE70913&a=S1

Thank you!

0 Upvotes
Julien
Academy Team
Academy Team

Invalid assessment login issue with certification

SOLVE

No problem, good luck!

0 Upvotes
celmer
Member

Invalid assessment login issue with certification

SOLVE

Works now. Thanks!