Cant see name on certifications

[babarizam]

Hello from Denmark, 

I passed Inbound certifcation and Social Media Certification and did receive certifications but problem is they are nameless. 

I cant find my name on it which means anyone can use them. 

Can you please help me out in this regard?

Thanks in advance 🙂 

Babar

[Ty]

Hi @babarizam,

I worked with Courtney to solve this issue and based on the system in place; our Certificate and Badge tool will use the information from your "Profile and Preferences" to generate your certificate of completion. 

In this case, it seems that your Name field in settings was left blank, which caused the tool to generate the blank certificate. This problem can be fixed by confirming that your user profile includes a name (you can edit the name field by clicking the blue pencil icon), see below:

If the problem persists, we will take another look. @cbsembler will be reaching out to you seperately to regenerate the certificate.

Thanks for your patience!

-- Ty

[babarizam]

Tayler,

Bless you mate!

[cbsembler]

Hello @babarizam, 

Would you be able to provide a screenshot of that Certification? 

Thank you, 

Courtney 

[babarizam]

Sure, is it ok to post it here? 

I have two, Inbound and Social Media, same problem.

[cbsembler]

Hello @babarizam, 

If you would like you can also send it directly to me via csembler@hubspot.com 

Thank you, 

Courtney Sembler 

[babarizam]

Done!

[MFrankJohnson]

Wait. What? HubSpot's passing out blank certifications? We'll take two please! haha

@KyleJepson, @JorieMunroe, @cbsembler