HubSpot Academy Support

babarizam
Participante

Cant see name on certifications

Hello from Denmark, 

I passed Inbound certifcation and Social Media Certification and did receive certifications but problem is they are nameless. 

I cant find my name on it which means anyone can use them. 

Can you please help me out in this regard?

 

Thanks in advance 🙂 

 

Babar

0 Avaliação positiva
7 Respostas 7
Ty
HubSpot Employee
HubSpot Employee

Cant see name on certifications

Hi @babarizam,

 

I worked with Courtney to solve this issue and based on the system in place; our Certificate and Badge tool will use the information from your "Profile and Preferences" to generate your certificate of completion. 

 

In this case, it seems that your Name field in settings was left blank, which caused the tool to generate the blank certificate. This problem can be fixed by confirming that your user profile includes a name (you can edit the name field by clicking the blue pencil icon), see below:


Screen Shot 2018-08-09 at 3.20.03 PM.png

If the problem persists, we will take another look. @cbsembler will be reaching out to you seperately to regenerate the certificate.

 

Thanks for your patience!

-- Ty

babarizam
Participante

Cant see name on certifications

Tayler,

 

Bless you mate!

0 Avaliação positiva
cbsembler
Equipe da Academy
Equipe da Academy

Cant see name on certifications

Hello @babarizam

 

Would you be able to provide a screenshot of that Certification? 

 

Thank you, 

 

Courtney 

Courtney Sembler,
HubSpot Academy
babarizam
Participante

Cant see name on certifications

Sure, is it ok to post it here? 

I have two, Inbound and Social Media, same problem.

0 Avaliação positiva
cbsembler
Equipe da Academy
Equipe da Academy

Cant see name on certifications

Hello @babarizam

 

If you would like you can also send it directly to me via csembler@hubspot.com 

 

Thank you, 

 

Courtney Sembler 

Courtney Sembler,
HubSpot Academy
0 Avaliação positiva
babarizam
Participante

Cant see name on certifications

Done!

0 Avaliação positiva
MFrankJohnson
Autoridade no assunto

Cant see name on certifications

Wait. What? HubSpot's passing out blank certifications? We'll take two please! haha

@KyleJepson@JorieMunroe@cbsembler

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com