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by:
BérangèreL
Are customer inquiries scattered across multiple inboxes and channels? Streamline your service process by creating a centralized Help Desk Workspace!
In our latest Academy On-the-Go video, join Inbound Professor Adriti Gulati (@agulati) as she provides a comprehensive overview of how to connect and configure your key intake channels—like team email, chat, forms, and Messenger—in HubSpot’s Help Desk Workspace.
You'll learn the step-by-step process for setting up a team email channel, configuring ticket automation, and establishing smart routing rules to assign tickets based on team member capacity.
This short guide is essential for building an integrated system that automatically creates and manages tickets from every incoming message.
Watch the full video to start centralizing your customer communication!
👉 How to Connect Intake Channels to the Help Desk Workspace
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