Student log-in error

New Member

My new class of digital marketing students has been added as individual users to my team (i.e., so I can monitor their progress on the Inbound Marketing certificate). However, one of my students shared a screenshot today with me that says he can't access the HubSpot portal. Specifically, the error message (see below) says he is not authorized to log into the portal right now. He is using the same e-mail I used when I added him to my class team. Any ideas about what might be preventing him for accessing the portal?

Screen Shot 2018-01-17 at 12.28.18 PM.png

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Community Manager

Hey @LaurelAynne

 

Have you tried resetting the password for this user to see if that resolves the issue? Additionally, I would be curious as to whether the issue persists across browsers (chrome, safari, firefox). 

 

Let me know if the issue persists and I can investigate this further. 

 

Thank you,
Jenny


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