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Can't resume exam

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Principal conselheiro

I'm learning the inbound certification course and when I finish the exam, the screen shows I have 0 questions left but when I push resume exam, nothing happens. It doesn't show anything. 

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Community Manager

Hi @Lexie27meng,

 

I'm seeing you as having passed the exam now. Congratulations!

 

If you aren't able to see your exam on your end (by clicking into your learning center, and then viewing under the 'tracks' tab, search for 'inbound', view certification) please let me know.

 

Thanks,
Jenny


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Community Manager

Hey @Lexie27meng,

 

Are you still experiencing this issue? Did you finish the exam and then this occured? 

 

If you can send along screenshots of what you are seeing and confirm the email address you are taking the exam with that would be great! 

 

Additionally, if you would like to retake the exam, you can transfer the email address it is associated with afterwards by following these steps

 

Thanks,
Jenny


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Principal conselheiro

Hi Jenny,

 

Yes, I finished but the time is still runnning! Actually, I prefer not to retake it. It would be great if it can be fixed ASAP as I just took the exam and there are 50 mins left. Please see the screenshot for reference. Thanks!

 

Lexie

Screen Shot 2018-11-01 at 1.11.50 PM.png

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Community Manager

Hi @Lexie27meng,

 

I'm seeing you as having passed the exam now. Congratulations!

 

If you aren't able to see your exam on your end (by clicking into your learning center, and then viewing under the 'tracks' tab, search for 'inbound', view certification) please let me know.

 

Thanks,
Jenny


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Principal conselheiro

Yes, it worked out at last.

Thank you for the help!!

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Principal conselheiro

Please i need help. I am unable to take exam. when i click on the take exam button, I immdiately recieve a message that i score 0/60. Attched is the screenshopCapture.PNG

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Community Manager

Hi @jprincebrown,

 

Are you still experiencing this issue? Can you confirm this issue is happening across multiple browsers, in an incognito window and after clearing your cache? 

 

If so, can you please share the name of the certification you are trying to complete, as well as the email address you are logged in with? 

 

Thank you,
Jenny


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Principal conselheiro

I have try another browser, same thing.

 

I am taking Inbound Marketing Certificate & Inbound Certificate exams respectively. i got same error on bothCapture5.PNG

Regards

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Community Manager

Thank you @jprincebrown!

 

Can you please take a video of what you are experiencing, as well as collect a har file

 

Once I have those pieces of information, I am going to partner with the Academy team to resolve this matter.

 

Thank you,

Jenny


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Principal conselheiro

How do i upload the har file.  Attached link here is the error video. Error video i recieve

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Principal conselheiro

Also is there any way i can cancel the course and afresh?

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Community Manager

Hi @jprincebrown,

 

If you can upload the har file to a cloud based location, you can put the link in here. I will follow up directly as well. 

 

Thanks,
Jenny


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Community Manager

Hi @jprincebrown

 
Thank you for sending the har file. I am seeing your certifications populating as expected now. Are you still experiencing this issue? If so, please let me know and I can investigate this further on my end. 
 
Thanks,
Jenny

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Visitor

Hello @jennysowyrda

 

Hoping you're ok, please allow me also to ask for help, especially for I'm in the same situation than @Lexie27meng.

 

Should I just wait till the time runs out or is there anything I can do ?

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Community Manager

Hi @Zahnderz,

 

Are you still experiencing this issue? 

 

If so, can you please share: 

1. the email address associated with the exam

2. the name of the exam you are taking

3. a screenshot of what you are seeing

4. confirm the issue occurs across multiple browsers/through an incognito window

 

Thank you,
Jenny


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