Answering instagram messages

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New Member

I need to be able to respond to instagram messages via my Hubspot account.  Is this possible?

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Community Manager

Hey @LoveIbizaVillas 

 

At this time, HubSpot's integration with Instagram only allows users to manage/schedule social posts, so you will need to log in to your app natively to manage these replies.

 

I would recommend creating an idea in our ideas forum to ensure this feature request is seen by our product team.

 

Please let me know if you have any other question.

 

Thank you 

Sharon

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Occasional Contributor

Same here!

 

Great that FB Business Messenger integrates... and I can respond from there against two services, but on HubSpot, I can only manage half the services... 

 

Hope this gets resolved quickly.

 

ps. I did cvretae this request in the IDEA Forum: 

https://community.hubspot.com/t5/HubSpot-Ideas/Social-Chat-Instagram-Chat-integration-Facebook-Busin...