APIs & Integrations

Pipforex
Member

this facebook already connected to an inbox hubspot error

This Facebook already connected to an inbox hubspot error. i already delete from facebook integration and try reconnect but it's not working.hubspot.pngfacebook .png

0 Upvotes
2 Replies 2
MichaelC
Guide | Partner
Guide | Partner

this facebook already connected to an inbox hubspot error

Hi,

 

In order to look into details in this specific case I would advice you to create a support ticket. I'm not fully clear in you description of the issue but it looks like you are telling us that you cant connect a Facebook chat due to the account already being connected to HubSpot.

 

This could be related to access rights - but it might also be visible in the background (looks like its deleted but its still there - only hidden). And then some technical staff might need to actually remove it or come up with some other solution. I just guess this is not the first time this have happened for the support team and in this specific case I think that it would be better for someone to actually support you in your own account. 

 

You do need to be a HubSpot Starter customer to be able to email the support though. If you are not I think this will be a tricky one to solve unless someone else has any idea?

 

@IsaacTakushi I see that you solved this in an other account in this thread - do you think its the same issue now? I don't even know if you are still active in the board - so this is just a random shout out. 

https://community.hubspot.com/t5/APIs-Integrations/this-facebook-page-is-already-connected-to-an-inb...

 

@Pipforex you can also try to follow this guide here:

https://knowledge.hubspot.com/social/troubleshoot-issues-connecting-your-facebook-page-to-the-hubspo...

 

I hope I did not starting an avalanche of involving people here 🙂

 

Have a great weekend folks!



Need further help with integrations or business development?



Want to help me?

Go to the following links and read through the ideas. If you like them - give the idea an upvote

Upvote the following ideas:

0 Upvotes
Pipforex
Member

this facebook already connected to an inbox hubspot error

Thank you for your reply sir, 

 

We do everything what we can like reinstall, reconnect with Facebook etc. But did not get solution. When I chat with customer support team they told me your Facebook page is already connected with other HubSpot account. But, that account I already deleted then why so that integration is continued. Here I made new account with this email (juned_patel@pipsforex.com) address and HubSpot ID is : 20085843 also Facebook page ID @PIPSFOREX78. Hope you will give your best solution and we connect with HubSpot.

0 Upvotes