put message into inbox

fm-bhlabs
Participant

Hi,

 

I want to put a message (name: Bob, email: bob@..., text: ...body...) into the hubspot inbox via the API.

 

Then I want to be able to go to the inbox, select this new conversation and click the reply-button to send an email to bob@...

 

I can not find a correlating endpoint for this task.

 

Felix

0 Upvotes
3 Replies 3
IsaacTakushi
HubSpot Employee

Hi, @fm-bhlabs.

 

Thanks for reaching out.

 

It sounds like you're describing a way to create and modify messages in the HubSpot conversations inbox.

 

At this time, the conversations inbox is not accessible via API.

 

I found this feature request which describes similar use cases, however. I recommend upvoting the idea and commenting with your specific use case to let our team know you are looking to write and retrieve email messages to the inbox.

Isaac Takushi

Alumnus, HubSpot Developer Support
fm-bhlabs
Participant

Hi Isaac,

 

creating a message in the inbox would be enough for me.

 

I have seen and commented the feature request. It is over 2 years old...

 

I need a solution for now. Any other ideas on this?

 

kind regards

fm

0 Upvotes
IsaacTakushi
HubSpot Employee

Hi, @fm-bhlabs.

 

Thank you for upvoting and commenting on that feature request.

 

Unfortunately, I don't have an API-based solution for you.

 

Do you work with any external email systems which can automatically send or forward emails? You could use such a system to send emails to the account connected to your Hubspot inbox so that the messages appear.

Isaac Takushi

Alumnus, HubSpot Developer Support
0 Upvotes