onFormSubmit tracking not matching actual form submissions
SOLVE
Hi there,
We are currently running an ad campaign and trying to track submissions for that ad campaign with third party tools (Facebook, DoubleClick).
I added the tracking code into the onFormSubmit callback function so that it should fire and send data to the tracking tools.
However, when I look in the analytics of the tools (Facebook specifically), I see far more conversions than I do actual form submissions. I see 21 conversions in Facebook but in HubSpot I only see 3 form submissions attached to 3 contacts.
Anyone have any ideas what would be happening and how I can possibly troubleshoot it?
onFormSubmit tracking not matching actual form submissions
SOLVE
Hi Wendy,
Here are the answers to your questions:
I can't actually tell since Facebook analytics doesn't allow you to get granular and identify individuals. I was assuming they were but I have no way to confirm that at this point.
This tracks the degree level and degree program they are checking. Again, with Facebook I can't track things like email as that is personally identifiable and would violate Facebook's policy.
4. So I just tried this (which I had test earlier and it worked), when I submit the form I get a white screen. I don't see any errors in the console though so I can't tell what went wrong...ugh.