initiate a conversation through Conversations inbox and messages APIs (BETA)

[rli2]

Hi,

we are planning to leverage hubspot conversation api to let our customer initiate a support live chat in our own bot. Went over the conversation api but it reads"

Query and interact with existing Conversation threads, messages, and channels"

Wondering whether we can initiate new conversation through the api or the work around. thank you!

[himanshurauthan]

Hello @rli2,

To initiate a new conversation you can check the legacydoc instead of the v3 conversation API as they are in beta. 

Regards,

[Jaycee_Lewis]

Hi, @rli2! Thanks for the interesting question. Hey, @tominal @himanshurauthan, have you built something like this before? Or do you have any insight on ways @rli2 might approach this challenge? 

Thank you! — Jaycee

[rli2]

guys , a quick follow up on this