APIs & Integrations

rli2
Member

initiate a conversation through Conversations inbox and messages APIs (BETA)

Hi,

we are planning to leverage hubspot conversation api to let our customer initiate a support live chat in our own bot. Went over the conversation api but it reads"

Query and interact with existing Conversation threads, messages, and channels"

 

Wondering whether we can initiate new conversation through the api or the work around. thank you!

 

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3 Replies 3
himanshurauthan
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

initiate a conversation through Conversations inbox and messages APIs (BETA)

Hello @rli2,

 

To initiate a new conversation you can check the legacydoc instead of the v3 conversation API as they are in beta. 

 

screenshot-developers.hubspot.com-2022.08.29-19_20_09.jpg

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology
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Jaycee_Lewis
Community Manager
Community Manager

initiate a conversation through Conversations inbox and messages APIs (BETA)

Hi, @rli2! Thanks for the interesting question. Hey, @tominal @himanshurauthan, have you built something like this before? Or do you have any insight on ways @rli2 might approach this challenge? 

 

Thank you! — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

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rli2
Member

initiate a conversation through Conversations inbox and messages APIs (BETA)

guys , a quick follow up on this

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