developer account creation error

[fkowal]

when trying to create a developer account

i get to step 3 ? company_name

after 30s or so i get redirect to

https://app.hubspot.com/signup-hubspot/developers?uuid=5f54c483-5dc9-4931-9593-539274a15702&step=bla...

There was a problem loading this page.

It's not you. It's us.
Please refresh the page or try again in a few minutes.


w8 and retry  / refresh doesnt help

[Jaycee_Lewis]

Hey, @fkowal I just ran through the setup flow using Firefox and Chrome without issue. I'd suggest trying a different browser, incognito mode, or clearing your cache and cookies. 

Best,

Jaycee

[fkowal · Accepted solution]

I found a solution

What helped i went into my `Profile & Preferences`
A popup asked me to will in the First and lastname


I did that and since the dev account registration starts with providing email + first + lastname

I figured this probably was missing and crashing the registration process

And it helped.

So accounts created via google without first + lastname are the cause of this bug

[Jaycee_Lewis]

Hey, @fkowal 👋 Thanks for letting us know what worked for you. Furthermore, thank you for trying all the “basic” troubleshooting — clearing cache, incognito, different browsers. I know it's annoying sometimes, but it does help rule out common causes. 

Have fun building! — Jaycee

[fkowal]

I checked in incognito

When i created a New hubspot account via email registration worked

I did a second test in incognito i logged in via google
and then the registration process failed again as described above

[fkowal]

I've check all the browsers Firefox, Chrome, Safari

here's ther request that seems a bit odd (because the same data is send twice in the array
https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=16595927258...

https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=16595927258...
[{"hublytics_account_id":53,"where_app":"signup","where_screen":"COMPANY_NAME","where_subscreen":"","when_timestamp":1659592723866,"device_id":"ea668bdb-4403-46b6-b76e-c5289bad2164","session_id":1659592723866,"event_id":180,"sequence_number":180,"language":"en-gb","what_event":"signup interaction","what_event_class":"INTERACTION","what_version":"v1","library":{"name":"usage-tracker-js","version":1},"what_extra_json":"{\"action\":\"company-domain-prefilled-companyName-changed\",\"prefilledValue\":\"Fourthwall\",\"currentValue\":\"devdevkowal\",\"eventKey\":\"interaction\",\"platform\":\"desktop\",\"signupMode\":\"standalone\",\"signupType\":\"DevelopersSignup\",\"signupVersion\":\"odyssey\",\"trackerType\":\"xhr-request\",\"verificationType\":\"existing-user\",\"windowWidth\":3008,\"windowHeight\":680,\"screenWidth\":3008,\"screenHeight\":1692,\"screenSize\":\"large (> 1024)\",\"howOsDetailed\":\"mac\",\"singlePageAppSessionId\":1659592709019,\"trackingClient\":\"public\",\"deployableName\":\"signup-ui-lego\",\"deployableVersion\":\"static-1.6006\",\"last_timestamp_checked_against_session\":1659356106112,\"currentPageUrl\":\"https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=com...",\"networkType\":\"4g\",\"networkSpeed\":10,\"locale\":\"en-gb\"}","who_email":"{my_email}","who_identifier":45445963,"who_identifier_v2":"EMAIL:::{my_email}:::53","who_team_identifier":8634406},{"hublytics_account_id":53,"where_app":"signup","where_screen":"COMPANY_NAME","where_subscreen":"","when_timestamp":1659592723866,"device_id":"ea668bdb-4403-46b6-b76e-c5289bad2164","session_id":1659592723866,"event_id":181,"sequence_number":181,"language":"en-gb","what_event":"signup step completed","what_event_class":"INTERACTION","what_version":"v1","library":{"name":"usage-tracker-js","version":1},"what_extra_json":"{\"stepName\":\"COMPANY_NAME\",\"eventKey\":\"stepCompleted\",\"platform\":\"desktop\",\"signupMode\":\"standalone\",\"signupType\":\"DevelopersSignup\",\"signupVersion\":\"odyssey\",\"trackerType\":\"xhr-request\",\"verificationType\":\"existing-user\",\"windowWidth\":3008,\"windowHeight\":680,\"screenWidth\":3008,\"screenHeight\":1692,\"screenSize\":\"large (> 1024)\",\"howOsDetailed\":\"mac\",\"singlePageAppSessionId\":1659592709019,\"trackingClient\":\"public\",\"deployableName\":\"signup-ui-lego\",\"deployableVersion\":\"static-1.6006\",\"last_timestamp_checked_against_session\":1659356106112,\"currentPageUrl\":\"https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=com...",\"networkType\":\"4g\",\"networkSpeed\":10,\"locale\":\"en-gb\"}","who_email":"{my_email}","who_identifier":45445963,"who_identifier_v2":"EMAIL:::{my_email}:::53","who_team_identifier":8634406}]

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response i `{}`