APIs & Integrations

arth
Contributor

call log - engagements - API

SOLVE

Hi Community,

 

With a new Hubspot feature of transcriptions, I want to improve current custom integration with 3d party VoIP vendor. I'm adding call logs with this endpoint:

https://api.hubapi.com/engagements/v1/engagements/

with specified recordingUrl which contains recording URL (I'm not repeating repeating 🙂 )

The issue is that recording added to the log cannot be played via play button. Call logs contain a hyperlink that can be opened in a new window and played there.

 

Is there any way to push the recording that way in the log, so the play button was active?

0 Upvotes
1 Accepted solution
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

call log - engagements - API

SOLVE

I uploaded a file to my HubSpot portal and copied the link

For testing could you try a new enagement with my recordingUrl.

"recordingUrl": "https://f.hubspotusercontent40.net/hubfs/7965346/test/Byron%20Kraynor%20-%20Groove%20Machine%20-%2001%20Drivin%20With%20The%20Top%20Down%20(In%20My%202008%20Honda%20Civic).mp3"

I am curious if you need to have a file extension at the end of the url like .mp3

 

Fun aside, that recording I used is a song from a HubSpotter's band 😜

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4 Replies 4
dennisedson
HubSpot Product Team
HubSpot Product Team

call log - engagements - API

SOLVE

@arth ,

You should be able to do this.  I just tested by posting a new call with that endpoint.  I linked to a file uploaded to hubspot.  I was able to go to the contact and use the play button on the call successfully 🤔

Maybe a gif to display what you are experiencing?

Also, could you add your json body here so we can take a look?

0 Upvotes
arth
Contributor

call log - engagements - API

SOLVE

Hi @dennisedson ,

 

Sure, attaching screen of my request. Also, could you please clarify what you mean by "I linked to a file uploaded to hubspot"?

Screenshot 2021-09-16 at 18.23.16.png

0 Upvotes
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

call log - engagements - API

SOLVE

I uploaded a file to my HubSpot portal and copied the link

For testing could you try a new enagement with my recordingUrl.

"recordingUrl": "https://f.hubspotusercontent40.net/hubfs/7965346/test/Byron%20Kraynor%20-%20Groove%20Machine%20-%2001%20Drivin%20With%20The%20Top%20Down%20(In%20My%202008%20Honda%20Civic).mp3"

I am curious if you need to have a file extension at the end of the url like .mp3

 

Fun aside, that recording I used is a song from a HubSpotter's band 😜

arth
Contributor

call log - engagements - API

SOLVE

@dennisedson and guess what? You are absolutely right.....

Seems only problem with file extension and that a problem. But another kind of..

Thank you, @dennisedson, for helping me identify that!