With a new Hubspot feature of transcriptions, I want to improve current custom integration with 3d party VoIP vendor. I'm adding call logs with this endpoint:
with specified recordingUrl which contains recording URL (I'm not repeating repeating 🙂 )
The issue is that recording added to the log cannot be played via play button. Call logs contain a hyperlink that can be opened in a new window and played there.
Is there any way to push the recording that way in the log, so the play button was active?
You should be able to do this. I just tested by posting a new call with that endpoint. I linked to a file uploaded to hubspot. I was able to go to the contact and use the play button on the call successfully 🤔
Maybe a gif to display what you are experiencing?
Also, could you add your json body here so we can take a look?