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ztesting en Octubre 28, 2024
I am unable to find out weather a live agent is online or offline and also i want to find out the working hours set for each live agent. how do i achieve this using api endpoint ?
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2 Respuestas
Solución Aceptada
Colaborador líder
Octubre 29, 2024 19:03
Hi @ztesting 👋 You can retrieve this information via HubSpot's Users API . For example: GET https://api.hubapi.com/crm/v3/objec...Leer más
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stephen-msc en Abril 05, 2024
Which developer APIs will get me the Ticket and its associated emails with content exported? Even this can be achieved with a combination of API calls that is alright. I just need to know the logical steps for calling the APIs and getting an export Leer más
0 Me gusta
4 Respuestas
Solución Aceptada
Colaborador líder
Abril 17, 2024 18:25
Hi @stephen-msc 👋 I see, thanks for clarifying what you're trying to achieve. When using HubSpot's GET {Object Type} API endpoints, ...Leer más
ecancil en Marzo 18, 2024
We have a ticket that we use the API to add tasks to between 20-50 times a day. Over the last few days not all tasks have been displaying. As I scroll sometimes they load at the top (where they should have been to begin with), other times they Leer más
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4 Respuestas
Miembro
May 10, 2024 09:40
Yes, that's basically the issue.
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EBloom en Marzo 05, 2024
Hi there, I'm wondering if anyone has successfully done this? I am looking to pass unique marketing IDs from our CRM to a client's pixel in GTM, but first need this pushed to our GTM data layer. I've been having a hard time finding what the macro i Leer más
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2 Respuestas
Solución Aceptada
Guía | Partner nivel Diamond
Marzo 07, 2024 08:12
Hi @EBloom , When you refer to contact ID, are you referring to the object ID in the CRM? I don't believe that id is generated until the form is sub...Leer más
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phuoctruong en Febrero 23, 2024
I am developing a workflow using Dataops - customcode to add something from Hubspot ticket to Azure DevOps work item as a comment. Here is my script: from azure.devops.connection import Connection from msrest.authentication import BasicAuth Leer más
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3 Respuestas
Solución Aceptada
Miembro
Febrero 28, 2024 23:09
I fixed the above issue using python3.10 instead of 3.8
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karkaletsis en Agosto 28, 2023
I am using API to create a ticket by posting the following JSON to https://api.hubapi.com/crm/v3/objects/tickets { "properties" : { "hs_pipeline" : "0" , "hs_pipeline_stage" : "1" , "hs_ticket_priority" : "HIGH" , Leer más
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2 Respuestas
Solución Aceptada
Guía
Agosto 28, 2023 11:51
HI @karkaletsis , You need to include an association array in your request. This contains the ID of the CRM object that you'd like to associat...Leer más
Phwilson17 en May 26, 2023
I'm trying to use the retrieve ticket get request with /crm/v3/objects/tickets but noticed that it only returns a small amount of tickets at once and from oldest to newest. It does provide a link to get the next batch but I'd rather not have to make Leer más
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2 Respuestas
Experto reconocido | Partner nivel Platinum
Junio 06, 2023 02:40
Hi @Phwilson17 Sure, there are a few ways to get all tickets in a single call or to get the list to return from newest to oldest. **Get all ti...Leer más
Astroraf en Enero 31, 2023
I am using Python to extract the data from HubSpot with the Private App API calls. I am using the Ticket and Contacts to load into dataframes within my python environment. Tickets give me these key attributes: archived archived_at as Leer más
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6 Respuestas
Miembro
Febrero 07, 2023 12:29
get_object_id = api_client .crm.tickets.associations_api.get_all( ticket_id = 1407233837 , to_object_type = 'contacts' ) get_objec...Leer más
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TChu7 en Diciembre 14, 2022
Hi team, I have trouble when trying to obtain an access token following this instruction: https://developers.hubspot.com/docs/api/oauth-quickstart-guide Before, my app had only 3 scopes crm.objects.contacts.readcrm.objects.companies.readcrm.obje Leer más
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3 Respuestas
Solución Aceptada
Administrador de la comunidad
Diciembre 14, 2022 15:21
Hi, @TChu7 👋 Thanks for reaching out. Non-specific errors and warnings like this can be frustrating. I have a few questions to help get us start...Leer más
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cwinhall en Enero 26, 2021
Hello HubSpotters! I am trying to retrieve the current count of tickets sitting in a specific swimlane wihtin a pipeline via the API but not having much luck finding where or how to do this. If anyone could point me in the right direction fo Leer más
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2 Respuestas
Solución Aceptada
Equipo de producto de HubSpot
Enero 27, 2021 20:11
Hey @cwinhall I would look into the filter, search, search endpoint for tickets. There, you should be able to filter by the hs_pipeline_sta...Leer más
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cto-skipr en Agosto 10, 2020
Hi, We are considering the use of Service Hub to replace our current ticketing solution. However, to do so we would need to be able to manage ticket from a mobile interface. Based on the ticket api it is unclear to us: if we can reply to a ticket Leer más
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2 Respuestas
Solución Aceptada
HubSpot Employee
Agosto 12, 2020 02:04
Hey @cto-skipr , While it is not possible to reply back to a ticket via the ticket API. You can create email engagement with attachments and a...Leer más
AndreiSmolin en May 14, 2020
Hello, Sorry, I suppose I choose a wrong label; I don't know what label to use. I haven't found a better place to let you know about an issue recently reported to us by an Add-in Express customer. The report is published at https://www.add-in-e Leer más
3 Me gusta
4 Respuestas
Miembro
Junio 08, 2022 10:21
Hello HubSpot Team, It may be easier for you to contact us - in case you need this - if you know that we've moved to EU, namely to Poland. R...Leer más
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