Www in my url leads user to error

[Ethan_Hawkes]

Hi there,

We host our hubspot site on www.survey-me.com and that works fine! But if we type in survey-me.com it comes up with "You do not have permission to view this directory or page."

Is there anyway to redirect this?

Thanks!

[Derek_Gervais]

Hi @ethanhawkes,

Can you try clearing your browser's cache? Is it possible that there's a discrepancy in your office's internal DNS?

[Ethan_Hawkes]

@Derek_Gervais Yes it's still happening for me.

I'm using Chrome at the moment and it still replicates.

[Derek_Gervais]

Hi @ethanhawkes,

I'm not able to reproduce this; I'm redirected to the www. subdomain. Are you still running into this issue?