APIs & Integrations

Cian-bbdboom
Member | Elite Partner
Member | Elite Partner

Workflow unable to execute Webhook

Hi all,
 
Does anyone know how to fix an issue in regards to web hooks being unable to execute in a workflow. I have attached screenshots below for more information. 
 
Webhook Workflow Screenshot.pngHubSpot Webhook.png
 
Any information would be helpful.
Thanks
0 Upvotes
3 Replies 3
WendyGoh
HubSpot Employee
HubSpot Employee

Workflow unable to execute Webhook

Hi @Cian-bbdboom,

 

I hope all is well with you 😄

 

When taking a look into your workflow and trying to access the /api/process url, I'm seeing that the page isn't loading. It looks like when trying to POST the webhook to the /api/process url, we weren't able to execute because the page isn't loading and so we attempt to retry it because we receive a 5xx series error and the request will be retried over the next 3 days before failing permanently. 

 

You can learn more here: Using webhooks in workflows

0 Upvotes
Cian-bbdboom
Member | Elite Partner
Member | Elite Partner

Workflow unable to execute Webhook

Hi,
A simple POST to a Webhook won't work. You need the payload to get it to work.
Thanks.
0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

Workflow unable to execute Webhook

Hi @Cian-bbdboom,

 

Do you mean that I wouldn't be able to access the webhook url /api/process url directly like this? If so, could you share with me an instance where the link is accessible? If you prefer you can send this information across via dm.

0 Upvotes