Workflow Trigger question

[TKoehn]

In HubSpot, I need to create a workflow on a custom object named Account, that triggers only when these properties value changes:

• Customer First Name
• Customer Middle Name
• Customer Last Name
• Customer Company Name
• Customer Phone Number
• Customer Fax Number
• Customer Email Address
• Text Message Address
• Address Line 1
• Address Line 2
• Address Line 3
• Address Line 4
• City
• State Name
• ZIP Code
• Country Name
• County Name

I am not sure what the right way to do this is.

I appreciate any help.

Tony

[Humashankar · Accepted solution]

Hi @TKoehn 

Creating a workflow trigger specifically for property value changes within custom objects is not possible. Other possibilities you can consider would be using a combination of triggers and re-enrollment options.

Workflow Setup:

1. Create a Custom Object Workflow:
   In HubSpot Workflows, select Create Workflow

1. Choose the workflow type as ‘Your Custom Object Name’ Based Workflow
2. ex: Account Based Workflow

1. Set the Trigger:
1. In the enrollment trigger section, choose the property you want to monitor for changes ex: Customer First Name
2. From the dropdown menu next to the property, select (is known).
2. Enable Re-enrollment:
1. Click on the enrollment trigger box again.
2. Go to the (Re-enrollment) tab.
3. Enable re-enrollment for "when the chosen property is known.

PS: Repeat steps 2 and 3 for each of the properties you want to monitor

Adding some referece use cases which may help you out - 

Solved: HubSpot Community - Trigger Workflow when property on Custom Object changes? - HubSpot Commu...

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards