Why do I got 429 throttle error even there is not much API call?

SOLVE
JZhao
Member

I got this error many times per day when I call Hubspot API:

 

{"status":"error","message":"You have reached your ten_secondly_rolling limit.","errorType":"RATE_LIMIT","correlationId":"63aff25d-ff44-4766-ad70-b95149f2e2e4","policyName":"TEN_SECONDLY_ROLLING"

 

When I look at API Call log I can found there are many request calls `/crm-associations/v1/associations/`.

see below image. My application doesn't call this API and how do I know who is calling them?

 

JZhao_0-1625697409918.png

 

1 Accepted solution

Accepted Solutions
himanshurauthan
Solution
Recognized Expert | Platinum Partner

Hi @JZhao,

 

An API can be used at multiple places and this seems like a ticket to company association is happening.

 

Check who is using the API key and if you are not sure you can change the key (though not recommended as it will break all the solutions using it.)

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology

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4 Replies 4
himanshurauthan
Solution
Recognized Expert | Platinum Partner

Hi @JZhao,

 

An API can be used at multiple places and this seems like a ticket to company association is happening.

 

Check who is using the API key and if you are not sure you can change the key (though not recommended as it will break all the solutions using it.)

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology

View solution in original post

JZhao
Member

Can you be more spiecific about "ticket to company association"? All the above API calls are `GET`. In what case this API is used by `ticket`?

himanshurauthan
Recognized Expert | Platinum Partner

In the endpoints tab, you can find the API usage.

 

If it's a GET request, then some other script might be using the key to list tickets of the company.

Digital Marketing & Inbound Expert In Growth Hacking Technology
webdew
Top Contributor | Diamond Partner

Hi @JZhao ,

You associations limit has been over so please contact with hubspot support team to increase this limit.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

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