APIs & Integrations

gourav_evrcare
Participant

What is the reason for not including tickets in webhook subscription?

SOLVE

Webhook subscription can subscribe to property change of contact/company/deal but not ticket. Hypothetically speaking ticket object is at the same level as contact, deal and company object is. Why ticket is not included in the webhook events?

How to get notfied if there's property change in ticket?

1 Accepted solution
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

What is the reason for not including tickets in webhook subscription?

SOLVE

Hey @gourav_evrcare,

 

That's possible! It'll look something like this:

 

Screen Shot 2020-05-05 at 10.15.15 AM.png

View solution in original post

0 Upvotes
hilton22
Contributor | Elite Partner
Contributor | Elite Partner

What is the reason for not including tickets in webhook subscription?

SOLVE

I'm having the same problem here. I need to get a Hubspot webhook notification when a new ticket is created, but it's not possible today. The workflow solution does not apply to Service Hub Starter plan.

 

Is there any other solution for this? And again, why this feature were removed?

0 Upvotes
magda_kas
Participant

What is the reason for not including tickets in webhook subscription?

SOLVE

I would like to second this question, any way to get an update on this? Are there any plans to implement this? 

patrick_kaiser
Participant

What is the reason for not including tickets in webhook subscription?

SOLVE

Just to get back to the initial question: Is there a reason why Ticket is not available as object type in a webhook subscription? Are there any plans to implement this in the near future? For us it would be way easier to handle property changes for tickets the same way we currently do for the other object types.

best regards, patrick

WendyGoh
HubSpot Employee
HubSpot Employee

What is the reason for not including tickets in webhook subscription?

SOLVE

Hey @gourav_evrcare,

 

Whilte ticket webhook subscription is currently not supported, you could explore the option of using a workflow and set the enrollment to last modified date is known and set a 'Trigger Webhook' action. Something like this:

 

Screen Shot 2020-05-04 at 4.17.00 PM.png

0 Upvotes
gourav_evrcare
Participant

What is the reason for not including tickets in webhook subscription?

SOLVE

Thank you. I haven't explored worflows much, can we also trigger a webhook using workflow if a "custom" property of ticket changes?

0 Upvotes
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

What is the reason for not including tickets in webhook subscription?

SOLVE

Hey @gourav_evrcare,

 

That's possible! It'll look something like this:

 

Screen Shot 2020-05-05 at 10.15.15 AM.png

0 Upvotes